AltTab Pty Ltd (ABN 22 666 565 108, "AltTab", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy applies to personal information we collect through our website, in the course of providing managed IT, systems integration and cybersecurity services, and through our general business dealings with clients, suppliers and partners.
1. What personal information we collect
Depending on how you interact with us, we may collect contact details, company details, information submitted through website forms, technical information such as IP address, browser type and device information, managed-service delivery information, and recruitment information.
We do not knowingly collect sensitive information unless it is directly relevant to providing a service and you have consented to its collection.
2. How we collect personal information
We collect personal information directly from you when you contact us, submit a website form, engage us for services, or communicate with us by phone or email. We may also collect information through cookies and similar technologies, or from referral partners where you have consented to that referral.
3. Why we use personal information
We use personal information to respond to enquiries, provide quotes and proposals, deliver and support services, communicate about accounts and projects, improve our website and services, comply with legal obligations and, where you have consented, send marketing or informational communications. You can opt out of marketing communications at any time.
We do not sell personal information to third parties.
4. Disclosure of personal information
We may disclose information to employees and contractors on a need-to-know basis, technology and service partners where necessary to provide a service, professional advisers, government or regulatory bodies where required by law, and prospective buyers or their advisers as part of a sale or restructure subject to confidentiality protections.
Some technology partners may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure the overseas recipient handles personal information consistently with the Australian Privacy Principles.
5. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes technical controls, access restrictions and staff awareness. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Cookies and website analytics
We use cookies and similar technologies, including Cloudflare Web Analytics, to understand how visitors use the website and to improve its performance. You can control or disable cookies through your browser settings, though this may affect website functionality.
7. Access and correction
You may request access to personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. We will respond to reasonable requests within a reasonable timeframe.
8. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your information, contact us first so we can investigate and respond. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
9. Contact us
AltTab Pty Ltd
Level 7, 82 Eagle Street, Brisbane QLD 4000
[email protected]
1300 258 822
10. Changes to this policy
We may update this policy to reflect changes in our practices or legal obligations. The updated version will be posted here with a revised date.